Terms of Service
1. Acceptance of Terms
By accessing and using the REP YYC website (www.repyyc.com) and our services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
These terms apply to all visitors, users, and others who access or use our services, including our website, assessment tools, booking system, and educational resources.
2. Description of Services
REP YYC provides real estate services in Calgary, Alberta, including but not limited to:
- Real estate buyer representation and consultation
- New build and pre-construction home guidance
- Market analysis and property assessments
- Educational resources and guides
- Builder and community information
- Booking and scheduling services for consultations
Our services are provided by licensed real estate professionals registered with the Real Estate Council of Alberta (RECA).
3. User Responsibilities
When using our services, you agree to:
- Provide accurate and complete information when filling out forms or booking consultations
- Use the website and services only for lawful purposes
- Not attempt to gain unauthorized access to our systems or data
- Not interfere with or disrupt the website or servers
- Not reproduce, duplicate, or exploit any portion of the website without express written permission
- Respect the intellectual property rights of REP YYC and third parties
4. Intellectual Property
All content on this website, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of REP YYC or its content suppliers and is protected by Canadian and international copyright laws.
You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from this website without prior written consent.
5. Limitation of Liability
To the fullest extent permitted by applicable law, REP YYC and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the services
- Any conduct or content of any third party on the services
- Any content obtained from the services
- Unauthorized access, use, or alteration of your transmissions or content
6. Real Estate Services Disclaimer
While REP YYC strives to provide accurate and up-to-date information:
- Property values, market conditions, and builder offerings may change without notice
- Information about builders, communities, and properties is provided for general guidance only
- Past performance of builders or investments does not guarantee future results
- All real estate transactions involve inherent risks
- We recommend independent verification of all material facts before making purchasing decisions
7. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by REP YYC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
8. Modifications to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Alberta.
Privacy Policy
1. Information We Collect
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number
- Assessment Responses: Answers to our real estate readiness assessments
- Booking Information: Preferred dates, times, and consultation preferences
- Communication Data: Messages and inquiries you send to us
We automatically collect certain information when you visit our website:
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, click patterns
- Location Data: General geographic location based on IP address
- Referral Data: How you arrived at our website (UTM parameters)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Respond to your inquiries and schedule consultations
- Send you relevant information about Calgary real estate
- Personalize your experience and provide tailored recommendations
- Analyze usage patterns to improve our website and services
- Comply with legal obligations and protect our rights
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Companies that help us operate our business (email services, CRM systems, analytics)
- Professional Partners: Mortgage brokers, lawyers, or other professionals at your request
- Legal Requirements: When required by law or to protect our rights
Our service providers include:
- Supabase: Database and authentication services
- Resend: Email delivery services
- GoHighLevel: Customer relationship management
4. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.
5. Your Rights
Under Canadian privacy law (PIPEDA) and Alberta's PIPA, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal requirements
- Withdraw Consent: Opt out of marketing communications at any time
To exercise these rights, please contact us using the information provided below.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure authentication, and regular security assessments.
7. CASL Compliance
We comply with Canada's Anti-Spam Legislation (CASL). We will only send you commercial electronic messages if you have provided consent. You can unsubscribe from our communications at any time by clicking the unsubscribe link in any email or contacting us directly.
Disclaimers
No Guarantee of Results
While we strive to provide excellent service and guidance, we cannot guarantee specific outcomes in real estate transactions. Market conditions, builder performance, and other factors beyond our control may affect results. Past performance and client testimonials do not guarantee future results.
Information Accuracy
We make reasonable efforts to ensure the accuracy of information on our website, including builder information, community details, and market data. However, this information may change without notice. We recommend verifying all information independently before making decisions.
Not Financial or Legal Advice
The information provided on this website is for general informational purposes only and does not constitute financial, legal, or professional advice. We recommend consulting with qualified professionals (mortgage brokers, lawyers, accountants) for advice specific to your situation.
Builder and Third-Party Information
Information about builders, communities, and third-party services is provided for informational purposes. REP YYC is not responsible for the actions, products, or services of any builder or third party mentioned on this website.
Contact Us
If you have any questions about these Terms of Service, Privacy Policy, or our practices, please contact us:
REP YYC operates under eXp Realty and is licensed with the Real Estate Council of Alberta (RECA).